This listing was posted on The Resumator.
Customer Experience Team Manager
Location:
Richmond, VA
Description:
Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team. Your background in sales management has equipped you to bring an innovative approach to acquiring new customers, and the skill to recruit, train, and lead a dedicated team. Your ability to communicate effectively within a team-driven atmosphere supports Ledbury's company strategy and a best-in-class customer experience. Your aptitude for creative problem solving and time management enable you to manage multiple projects simultaneously. You are technologically savvy, with an ability to work in multiple systems to manage the cycle of e-commerce orders; from site experience to order fulfillment. You thrive in an entrepreneurial environment where you can work closely with multiple departments to create an exceptional brand experience. The Role Lead the Customer Experience team, using a customer-first mentality by developing best in class customer service, outreach and support practices. Develop the team to focus on superb customer service, focusing on increasing customer satisfaction and value. Design and implement sales outreach initiatives and manage goals for sales team Assist clients by phone, email, and chat, acting as a customer concierge to deliver outstanding service. Maintain strong working knowledge of seasonal releases and product details, and advise on style and fit through a personalized and educational selling approach Coordinate operations between e-commerce site and order fulfillment process Develop best practices for customer service standards and update Standard Operating Processes as necessary to streamline operations Report on sales data, customer feedback, and UX issues to inform marketing initiatives Assist with UX testing for e-commerce site Skills 3+ years experience in sales management; retail industry experience a plus Bachelor's degree Proven ability to recruit and effectively lead a successful sales team Experience in client relationship building and surpassing sales goals Outstanding verbal and written communication skills Well-organized with a talent for time management Proficiency in Microsoft Office & E-commerce platforms. Keen sense of style and interest in menswear Perks Fast paced, high-growth atmosphere where your work will have a direct impact on the trajectory of the company Competitive startup salary with commission opportunities based on performance and sales goals Benefits package including healthcare and flexible vacation allowances Unique company culture experiences About Ledbury Ledbury’s goal is to set trend aside and make great-fitting, high-quality shirts with subtle innovations, and other goods to complement them, that can be worn in any setting and by any generation. Ledbury is privately funded, growth-focused menswear business that has been featured in the Wall Street Journal, Morning Joe and GQ. Our offices are headquartered in Richmond, Virginia. Next Steps: If interested in this position, please upload a cover letter and resume.Powered by JazzHR
Company:
Ledbury
Posted:
January 1 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Experience Team Manager
Customer Experience Team Manager is a Executive Manager Job at Ledbury located in Richmond VA. Find other listings like Customer Experience Team Manager by searching Oodle for Executive Manager Jobs.
Customer Experience Team Manager is a Executive Manager Job at Ledbury located in Richmond VA. Find other listings like Customer Experience Team Manager by searching Oodle for Executive Manager Jobs.