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Systems Analyst-Contact Center
Location:
Raleigh, NC
Description:
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Provide systems analysis support for interfacing business and computer application systems. Develop or modify procedures to solve complex business problems considering client needs, application capabilities and industry requirements. Work with Business Analysts, Developers, Operations, and other tech partners to ensure effective design. This is considered a technical expert role and not business-facing..This role will work on the migration, configuration and deployment of AWS Connect. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Gather, formulate and define requirements to solve intermediate to complex business problems.2. Provide technical team members and users with assistance solving application related problems, such as malfunctions and program problems.3. Analyze requirements, plan and design applications using techniques, such as structured analysis, data modeling and information engineering.4. Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications.5. Coordinate the installation and application enhancements and/or releases.6. Expand or modify applications to serve new purposes or improve work flow.7. Assess the usefulness of pre-developed application packages and adapt them to a user environment.8. Develop, document and revise flow chart's system design procedures, test procedures and quality standards.9. Review and analyze applications, including performance results, to locate code problems.10. Oversee work products of other Systems Analysts and serve as project leaders for small-sized systems projects. QUALIFICATIONS Required Qualifications: There is a strong preference for candidates with experience in AWS Contact Center or a similar cloud-based contact centerExperience with AWS servicesAWS ConnectDevOps Experience The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelor's degree in Information Technology-related field, or equivalent education and related training2. Six years of experience or equivalent proficiency in application analysis and design3. Excellent verbal and written communication skills4. Ability to work independently or as a member of a team5. Ability to direct and train other team associates6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Constantly (More than 50% of the time) Standing Occasionally (Less than 25% of the time) Walking Occasionally (Less than 25% of the time) Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General Description of Available Benefits for Eligible Employees of TIH: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our Benefits site . Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. This position is part of TIH.Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release for details. TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. TIH is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify PDN-9c09b449-1599-4d6a-baaf-c97b5e651de2
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More About this Listing: Systems Analyst-Contact Center
Systems Analyst-Contact Center is a Technology Systems Analyst Job at Truist located in Raleigh NC. Find other listings like Systems Analyst-Contact Center by searching Oodle for Technology Systems Analyst Jobs.
Systems Analyst-Contact Center is a Technology Systems Analyst Job at Truist located in Raleigh NC. Find other listings like Systems Analyst-Contact Center by searching Oodle for Technology Systems Analyst Jobs.